14-day money-back guarantee
Try Pro risk-free. If you are not satisfied, ask for a full refund within 14 days of your first purchase of any Pro plan (Monthly, Yearly or Lifetime). No questions asked.
Renewals
- Yearly renewals: if you forgot to cancel, ask for a refund within 14 days of the renewal charge and we will refund it in full.
- Monthly renewals: we don't refund partial months. You can cancel any time to stop future charges, and Pro stays active until the end of the month you paid for.
How to request a refund
- Email info@moonfiregroup.com from the address you used to buy, and include your order ID (it's in your receipt from Dodo Payments).
- We confirm your request, usually within 2 business days.
- Dodo Payments, our Merchant of Record, refunds the original payment method. Depending on your bank, the money usually arrives within 5–10 business days.
What happens after a refund
When a refund is issued, the Pro license is deactivated and the Extension returns to the Free plan. Files already saved to your computer or your Google Drive stay yours.
Cancelling a subscription
You can cancel a monthly or yearly subscription any time using the link in your purchase receipt, or by emailing us. Cancelling stops future renewals, and you keep Pro until the end of the current billing period.
Exceptions
We may decline refunds where there is evidence of fraud, abuse of the guarantee (for example, repeated purchase-and-refund), or a breach of our Terms of Use. If you open a chargeback instead of contacting us, the license is suspended while the dispute is reviewed. Please contact us first; we're quick to help.
Your statutory rights
This policy does not affect any rights you have under the consumer laws of your country, which apply in addition to it.
Contact us
Moonfire Private Limited
Email (support): info@moonfiregroup.com
Email (general): contact@moonfiregroup.com
Website: aichatexporter.moonfiregroup.com